How to Get Help
Need Help? Contact Support
If you face any issues, you can:
- Email us at support@nopaccelerate.com
- Or use the support form:
http://www.nopaccelerate.com/wiki/support
Common Issues
AI Analytics Workspace shows "An unexpected error occurred"
- Check your AI provider and AI API key in Configuration.
- Ensure your selected AI provider matches the API key format (e.g. OpenRouter keys start with
sk-or-v1-). - Confirm the AI model name is spelled correctly for the selected provider.
Dashboard cards or charts are empty
- Make sure at least one order exists within the selected date range.
- Click Search after changing the date range or quick range.
Locale resource keys appear instead of labels (e.g. Plugins.Widgets.AIAnalytics.Configuration.IsEnabled)
- This means the locale strings were not installed. Go to Admin → Local Plugins, click Uninstall on the plugin, then Install again to re-run the installation routine.
You can also send us the exact steps to reproduce an issue by recording it using the Problem Steps Recorder (psr.exe) on Windows:
- Open Run in Windows and type
psr.exe, then press Enter. - Click Start Record and perform the steps that produce the issue.
- When done, click Stop Record.
- You will be prompted to save a .zip file.
- Email the saved .zip file to us along with a short description of the issue.
